Can you make a product we already buy from another supplier?
Yes. Send the product link or spec sheet with your order quantity and warehouse address, and set our delivered price against what you pay today. Prices are confirmed after a technical review of the drawings or a sample.
What is the minimum order, and can one order mix designs?
Programme orders start from 10 units per design, and private-label ranges and custom designs from 20 units per design. One order can combine several designs, so a new SKU can travel with your repeat lines. The trial quantity for each SKU is agreed after technical review.
How long does a first order take?
Lead time depends on finishes and quantity. On a first order, the sample or trial batch is made and approved before series production starts. The landed quote states the lead time for the first order and for repeat orders, and the written quotation confirms the incoterm and transit time.
What happens if a customer reports a defective part?
Cabinet furniture is warranted against manufacturing defects for 24 months from delivery under normal use, and the warranty covers repair or replacement of the defective part. It excludes wear, moisture damage, incorrect assembly by third parties and site conditions outside the specification. Because every part is labelled, your customer service can tell us exactly which panel is affected.
What if a delivery arrives damaged?
Note any visible transport damage on the delivery documents and report it to us within 48 hours with photographs. Delivery terms and the point at which risk passes to you follow the incoterm stated in your quotation.
Will you sell our designs to other retailers?
No. Drawings you supply remain your property and are used only for your orders, as set out in our terms of cooperation.